Managing Change Series

Change is an undeniable aspect of today’s business world. The leaders of an organization are called upon to guide their teams through the change process and to provide a critical bridge between the old way of doing things and new work practices. This series shows managers the three major elements of leadership in times of significant change — the need to refocus yourself, to lead the team, and to work effectively with individual team members.

Managing Change Series: Refocusing Yourself

This course provides information on how a manager can refocus and gather important resources in the early stages of a significant corporate change.

Objectives:

  • Analyze the change both globally and for a specific work unit
  • Gather important resources in the early stages of a change
  • Model the values and attitudes you want to see on your team
  • Make decisions in an atmosphere of uncertainty

    • Topics:

  • Understanding the from-to
  • Choosing a productive response
  • Gathering your resources
  • Walking the talk
  • Dealing with ambiguity

    • Managing Change Series: Leading the Team

    This course provides information about leading a work unit through organizational change. It focuses on helping your team adapt to change by implementing transition rules, getting team members involved, rewarding your team for achievements, and squashing rumors.

    Objectives:

  • Describe transition rules and how to use them
  • Convey the idea of change to your team
  • Explain how to get your team involved in the process of change
  • Measure the progress of your team, hold it accountable, and reward it
  • Deal with rumors

    • Topics:

  • Explaining what’s happening
  • Finding the anchor
  • Getting team members involved
  • Measuring and celebrating progress
  • Squashing the rumor mill

    • Managing Change Series: Working with Individuals

    This course explains why some members of a team have a difficult time positively engaging in change situations, and what you, as a change leader, can do to help them through the change.

    Objectives:

  • Recognize that people react to change in different ways
  • Customize help for struggling individuals
  • Use empathy to deal with a dissatisfied employee
  • Help individuals find personal, positive consequences
  • Recognize and address the unintended consequences of change

    • Topics:

  • Natural reactions to change
  • Dealing with dissatisfaction
  • Pinpointing the positives
  • Unintended consequences

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