How do you build strong networks within your company and among industry peers? How do you communicate effectively with different types of people in the workplace and get your point across clearly? This series will help you build bridges and improve your business relationships.
Building Relationships Series: Socializing at Work
This course provides tips you can use to network in the workplace. It includes information about overcoming fears, using body language, words, and tone, and gives tips for making a good first impression.
Objectives:
Recognize the importance of making a good first impression
Determine the networking techniques most effective for you
Differentiate between strategic and serendipitous networking
Overcome the fears you may have about talking to strangers at a business or social event
Prepare a personal profile for each member of your networks
Prepare yourself to have successful conversations
Topics:
Learning to network
Letting others help you
Surpassing your fears
Prioritize and prepare
Controlling your body language
Enter, connect, exit
Socializing with savvy
Building Relationships Series: Understanding Behavioral Intentions
This course will help you identify behavioral intents and troublesome behaviors. It also offers techniques that you can use to build relationships with a variety of people.
Objectives:
Describe the four general intents that determine how people respond in situations
Identify ten general types of troublesome behavior
Build relationships with individuals who display the ten general types of troublesome behavior
Topics:
What are the four intents
The first intent
The second intent
The third intent
The fourth intent
Recognizing the results
Building Relationships Series: Choosing Your Approach
This course focuses on dealing with tough behaviors by using skillful communication. It also teaches you effective listening skills.
Objectives:
Identify the four choices you can make when dealing with problem people
Use blending and redirecting to reduce differences between people
Identify and practice the five steps to good listening
Identify five techniques that have a positive influence on relationships
Topics:
Four choices
Reduce differences
Listen to understand
Reach a deeper understanding
Speak to be understood
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